Questions you're probably asking.
If yours isn't here, ask.
Ownership and contracts
Do I really own the website?
Yes. After final payment, the finished site is yours: the code, the approved copy, the media you supplied, your domain, and your client-specific accounts. We keep our reusable tools and components so we can build the next site faster. Third-party products like fonts, stock photos, booking widgets, or chat tools stay under their own licenses. If you ever leave, a clean export and the handoff steps for your accounts are included once invoices are paid.
What happens if I cancel hosting and support?
Hosting and support are month to month with no minimum term. Cancellation takes effect at the end of the paid month. The site is still yours. If you want help moving it to another host, we can quote that.
I'm still under contract with my current provider. Can I start now?
Yes. We build the new site now so it's ready the day your contract ends. When you're free, we flip the switch.
What happens to my domain name?
It stays yours. We update where it points, from the old provider to the new site. If your current provider controls your domain, we'll help you get it back. We've done this many times.
The switch
How long does it take?
It depends on page count, the shape your current content is in, and how fast you can review. We set the schedule with you before we start, and you see the whole site on a private preview before anything goes live.
Will I lose my content?
Not the content that's yours. Before anything changes, we pull your text, images, and downloadable forms from the current site. Some website platforms license their photos, videos, or written content to you only while you're a customer. Anything like that has to be replaced with your own photos or new copy, and we'll help with that. You know your agreement best, so we rely on you to tell us what you own. If you're not sure, we'll help you ask your current provider.
Will there be downtime?
We plan the launch so visitors don't notice anything but the new site. It's built on a private URL while your current one stays live. We walk through the DNS change with you and keep a rollback ready.
Can you handle multiple locations?
Yes. Each location gets its own page with its own contact info, map, hours, and providers. It scales to as many as you have.
Do you work with specialists or just general practices?
Both. General, family, ortho, endo, perio, and oral surgery all share the same fundamentals: providers, services, insurance, locations, patient information, contact. We build the structure around your specialty's actual services and the patients searching for them.
Cost and hosting
Why does hosting cost so little?
We build static sites, which are simple to serve and fast to load. They run on Cloudflare's global network, so your pages load from data centers close to your patients. The monthly plan pays for the care around it: managed hosting and DNS, SSL renewal, uptime monitoring, and a real person who responds when you need help.
What if I need changes after launch?
Two options. Hosting & Support covers managed hosting and technical support. Hosting + Updates adds routine content changes: text, photos, hours, staff. A whole new section gets quoted separately.
What makes you different from other website companies?
Most sell marketing packages, templates, or platform subscriptions. We're a technology company that builds websites you own, on the same modern stack agencies charge far more for, without the platform fees, contracts, or lock-in. And if your practice ever needs more, like IT support, integrations, dashboards, or automation, we can scope that too.
I have a Wix, Squarespace, or WordPress site. Is it worth upgrading?
If it's serving you well, keep it. If it loads slowly, doesn't show up in local search, or hasn't been touched in years, we can build a faster site that's easier to keep current.
AI, mobile, and the free report
What is the free website report?
Send us your website address and email. We look at your site the way search engines and AI assistants do: whether crawlers can reach it, whether your services, providers, locations, and hours appear as readable text, how it holds up on a phone, and what an assistant can tell a patient about you today. You get a short, plain-English report. If your site is in good shape, we say so.
Is there a catch?
No. It's free, there's no call to sit through, and most reports go out the same day. A person checks every report before it's sent, and we don't invent problems to sell websites.
Do you offer AI features?
AI-readiness and AI features are different things. Every site we build is structured so people, search engines, and AI systems can understand it. That's included. Optional features like a visitor Q&A assistant or after-hours request sorting are add-ons we scope when you want them, and they don't collect sensitive data by default.
How does mobile-first design work?
Most patients search on a phone, so we design for the phone screen first and scale up. Pages load fast, navigation is tap-friendly, click-to-call works instantly, and maps open in one tap.
What about integrations with my practice software?
The website build covers content, design, search and AI-readable structure, and forms. Connections to Dentrix, Eaglesoft, Open Dental, portals, scheduling, or secure intake are scoped separately because they need a different process and timeline. We only call something compliant when it has been built and verified for that purpose.
How do I get started?
Fill out the contact form. We ask a few questions about your practice, your current site, and what you need, then send a clear flat-fee quote.
Still have questions?
We're happy to talk. No pitch.
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